From LAN/WAN design and server farm architecture to ITIL governance and service desk optimization — we build the IT backbone that enterprise operations depend on.
Bandwidth bottlenecks, single points of failure, no redundancy, switches daisy-chained without proper hierarchy. The network you built for 50 people now struggles with 500.
Our service: Full network architecture review and redesign — three-tier LAN design, WAN optimization, redundant links, VLAN segmentation, QoS policies, and firewall placement. Engineered for current scale and future growth.
Servers added ad-hoc over years. No virtualization strategy. Storage running at 95% capacity. No DR site. A single hardware failure can take the whole company offline.
Our service: Server farm architecture design including virtualization strategy (VMware/Hyper-V), storage area networks, backup and DR architecture, power and cooling design, and capacity planning with 3-5 year growth projections.
No change management — updates deployed without approval, causing outages. Incidents handled inconsistently. No problem management — same issues recur weekly. IT is seen as a cost center, not a strategic enabler.
Our service: ITIL V3 framework implementation — incident, problem, change, release, and configuration management processes. Build your CMDB, define SLAs, establish CAB processes, and train your team.
Tickets logged via email and WhatsApp. No SLA tracking. No escalation paths. First call resolution rate unknown. User satisfaction never measured. IT spends all day firefighting.
Our service: Service desk transformation — implement ITSM platform, define ticket categories and priorities, build knowledge base, establish SLAs, create shift structure, implement KPI dashboards (FCR, MTTR, SLA breach rate).
IT purchases made by non-technical managers based on vendor relationships. No TCO analysis, no compatibility assessment, no USAID/donor regulation compliance for grant-funded organizations.
Our service: End-to-end IT procurement advisory — technical specifications writing, vendor evaluation frameworks, bid analysis, compliance with USAID and ISO procurement standards, contract technical review.
Workloads moved to cloud without right-sizing, resulting in 3x the expected costs. No tagging strategy, no cost governance, security groups wide open, no backup strategy in the cloud.
Our service: Cloud readiness assessment, migration roadmap (lift-and-shift vs. re-architect), cost optimization design, security posture for cloud workloads, and ongoing FinOps governance.
Our lead consultant has held senior IT roles across two of Egypt's largest enterprise groups — Orascom Telecom and Orascom Constructions — managing multi-site infrastructure across international operations.
This isn't consulting from theory. It's advisory based on having lived the problems you're facing at scale.
A free IT maturity assessment benchmarks your infrastructure, processes, and governance against industry standards — and gives you a prioritized improvement roadmap.